Built around how COD really works in Pakistan — orders confirmed by phone, parcels refused at the door, and cash that arrives weeks later.
COD order workflow
Pending, approval, approved, dispatched, delivered — with hold, cancelled and returned as branches. Every move is checked on the server, so two people acting at once never dispatch twice, and an aging summary flags anything that has sat too long.
Two-way Shopify sync
Orders arrive by webhook, and a 15-minute reconcile catches any the webhook missed. Status tags, notes, tracking links, address edits and cancellations are written back, so Shopify admin always shows where an order stands.
Scan station
Scan any barcode on the box — order number, Shopify id or the courier's CN — to dispatch parcels or take returns back in. A scanned return is cancelled in Shopify with its stock put back, and stays a return in your reports.
DEX booking & Shipper Advice
Book, cancel and track Daraz Express consignments over its API, with the city codes already mapped. When DEX holds a parcel after a failed attempt, tell it to reattempt or return without opening its portal.
Airway bills & loadsheets
Labels 3-up on A4, or on A5, A6 and 100×150, designed for a black-and-white laser printer, with barcodes for the order and the consignment. The rider's loadsheet shows exactly what to collect, advances already taken off.
Returns & claims
RTO and customer returns, inspection, restocking, refunds and courier claims — each case taken through its own steps and mirrored into the Shopify order note.
DEX payments, matched
Upload DEX's net-off statement as it comes. Every parcel on it is matched to its order, DEX's delivery charge and taxes are split out and booked as expenses, and delivered parcels DEX has not paid for yet stand out.
Finance Hub
COD reconciliation, advances and partial payments, expenses, stock purchases, partner funding, a ledger and an aging report — all in rupees, without a separate spreadsheet.
Reports & the Full Report
A matched profit and loss for any period: orders placed, delivered and returned, revenue, product cost, courier charges, ad spend and expenses. Ten reports in all, each exported to CSV.
Customer reliability
Every customer scored on their real delivery history — VIP, trusted, normal, risky or blocked. Approve good buyers automatically and call the risky ones before you ship.
WhatsApp & automations
A WhatsApp Business inbox with approved templates and opt-outs, and rules that run on their own: auto-approve, flag stuck orders, mark RTO risk, assign a courier, send a template.
Works on your phone
A drawer menu, thumb-sized controls, and an app icon on your home screen. Check the day's numbers from anywhere, or work the scan station from the warehouse floor.